Brand Service Manager for Croatia and Slovenia - IVECO Trucks (m/f)

For our Iveco Office in Zagreb, we are looking for perspective candidates (m/f), following position of the Brand Service Manager (m/f), responsible for Croatia and Slovenia. Main responsibilities: - Evaluates warranty impact on dealer performance and customer satisfaction in territory, while reviewing data on product failures and cost of warranty claims - Resolves product quality or performance issues for customers and dealers within acceptable timeframe - Evaluates dealer capabilities, and works to develop a service action plan by comparing dealer current state to dealer standards, while examining future needs based on projected business growth and supporting the Dealer expansion in Service Area - Evaluates dealer service personnel and training needs, and initiates action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth - Actively supports deign and deployment of Training Activities at the Dealer premises and in the Market liaising with Central Departments - Provide technical feedback from the field to product support, sales and marketing on dealer/customer issues and serves as member of sales pursuance team

- University Degree in related field (Mechanical engineering or similar) or adequate experience - Minimum 3 years of experience in service operations within heavy equipment industry (automotive/AG) - Knowledge of industry practices (logistics, fleet operations) - Strong knowledge of commercial vehicles products in region - High level of autonomy and flexibility (in the country, abroad) If you would like to be part of our team and feel your qualifications and skills is a match for this position, please send your CV (with photo) in English, no later than 05.10.2017. via application link. We thank all interested applicants, however, only those under consideration will be contacted not later than 15.10.2017.